# Introduction to NovaSupport

Published @ 01/07/2026 •
NovaSupport Team Product Team

Welcome to NovaSupport! 👋

Most AI chatbots guess when they don't know an answer. We built NovaSupport differently. Our goal is to give you an AI agent that actually knows your business, stays on script, and never makes things up.

Here is a quick look at how NovaSupport works and the three main pieces you'll be working with.

## 1. The Agent (The Brain)

Think of the Agent as your new virtual teammate. This is where the "intelligence" lives. You don't need to code anything; you just give it a name and tell it how to behave.

You can create your first agent in seconds from the My Agents tab in your dashboard.

## 2. Knowledge (The Facts)

This is the most important part. An agent is only as good as the information you give it. In the Knowledge section, you can upload PDFs, paste website links, or write text directly.

By "feeding" your agent this data, you ensure it only speaks the truth. If a customer asks something that isn't in your data, the agent won't lie, it will simply offer to get a human involved.

## 3. The Widget (The Body)

The Widget is how your agent appears on your website. This is the chat box your customers will actually see and interact with.

You can customize the colors, the greeting message, and even add Native Forms to capture leads (like names and emails) directly inside the chat.

### What's Next?

Now that you know the basics, the best way to start is by Creating your first Agent and giving it some data to read.

### Ready to get started?

Create your first AI agent and see NovaSupport in action.

Go to Dashboard