# Optimizing Agent Performance

Published @ 01/07/2026 •
NovaSupport Team Product Team

A well-optimized agent provides faster, more accurate responses and happier customers. Here's how to keep your agent performing at its best.

## Knowledge Quality

The #1 factor in agent performance is knowledge quality. Follow these guidelines:

- Be specific: "Returns are accepted within 30 days" is better than "We have a return policy."
- Be complete: Cover all aspects of common questions.
- Be current: Remove outdated information immediately.
- Be organized: Group related facts together.

## Response Speed Optimization

To improve response times:

1. Use concise knowledge: Shorter facts are retrieved faster.
2. Choose faster models: GPT-3.5 is quicker than GPT-4.
3. Enable caching: Common questions get cached responses.

## Accuracy Optimization

To improve answer accuracy:

1. Review low-confidence answers: Check your agent's uncertain responses.
2. Add clarifying facts: If answers seem incomplete, add more detail.
3. Remove conflicts: Contradictory facts confuse your agent.

## Regular Maintenance

Schedule regular check-ups:

- Weekly: Review chat logs for unanswered questions.
- Monthly: Audit your knowledge base for outdated info.
- Quarterly: Analyze conversation trends and adjust.