# How Agent Training Works

Published @ 01/07/2026 •
NovaSupport Team Product Team

Understanding how NovaSupport trains your AI agent helps you get better results and more accurate answers for your customers.

## The Training Pipeline

When you add content to your Knowledge base, NovaSupport processes it through several stages:

1. Ingestion: We read and parse your documents, websites, or text.
2. Extraction: Our AI identifies key facts, questions, and answers.
3. Verification: You review and approve the extracted information.
4. Indexing: Verified facts are indexed for fast retrieval.

## Why Q&A Extraction Matters

Unlike simple keyword matching, our Q&A extraction process understands context. When you upload a product manual, we don't just store the text – we understand that "The battery lasts 8 hours" is an answer to "How long does the battery last?"

## Continuous Learning

Your agent gets smarter over time. When you:

- Add new knowledge sources
- Edit or approve suggested Q&As
- Review chat logs and fill knowledge gaps

Each action improves your agent's accuracy and usefulness.

## The Verification Layer

Every piece of information your agent uses goes through your verification. This means:

- No hallucinations or made-up answers
- Complete control over what your agent knows
- Easy updates when information changes