# Toggle, Starters, and Styles

Published @ 01/07/2026 •
NovaSupport Team Product Team

The widget toggle is the first thing visitors see. Make it inviting and clear to encourage engagement.

## Toggle Button Options

### Position

Choose where the toggle appears:

- Bottom right (default)
- Bottom left
- Custom position

### Style

Customize the toggle appearance:

- Icon: Chat bubble, robot, or custom SVG
- Color: Match your brand
- Size: Small, medium, or large
- Animation: Pulse, bounce, or static

## Conversation Starters

Starters are pre-written questions that help users begin conversations. They reduce friction and guide users toward common topics.

### Creating Effective Starters

- Keep them short: 5-8 words maximum.
- Address common needs: "What are your hours?" "Request a demo"
- Show personality: Match your brand voice.

### Best Practices

- Include 3-4 starters maximum.
- Update them based on trending questions.
- Test different options to see what works.

## Toggle Behavior

Control how the toggle behaves:

- Auto-open: Automatically open for new visitors.
- Auto-open delay: Wait N seconds before opening.
- Remember state: Keep open/closed based on user preference.